{"id":1553,"date":"2020-04-24T19:13:15","date_gmt":"2020-04-24T19:13:15","guid":{"rendered":"https:\/\/staging.ezsign.ca\/top-5-des-faq-pour-les-utilisateurs-dezsign\/"},"modified":"2025-02-21T18:30:10","modified_gmt":"2025-02-21T18:30:10","slug":"top-5-des-faq-pour-les-utilisateurs-dezsign","status":"publish","type":"post","link":"https:\/\/www.ezsign.com\/fr\/article-fr\/top-5-des-faq-pour-les-utilisateurs-dezsign\/","title":{"rendered":"FAQ : Le top 5 des utilisateurs eZsign"},"content":{"rendered":"\t\t
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Top Five eZsign user FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Voici quelques questions fr\u00e9quemment pos\u00e9es par les utilisateurs de la signature \u00e9lectronique eZsign. Consultez-les ci-dessous.<\/h2>\r\n

1.\u00a0Mon client me dit ne pas avoir re\u00e7u le courriel.\u00a0<\/b><\/h3>\r\nPremi\u00e8rement, demandez \u00e0 votre client de s\u2019assurer que le courriel n\u2019est pas entr\u00e9 dans sa boite de pourriels\/ind\u00e9sirables.\r\n\r\nSi ce n\u2019est pas le cas, allez v\u00e9rifier dans votre dossier eZsign que l\u2019adresse courriel que vous avez entr\u00e9e pour ce contact est bonne. Validez cette adresse courriel avec votre client.\r\n\r\nSi vous devez modifier l\u2019adresse courriel. Cliquez sur l\u2019ic\u00f4ne de modification du contact, mettez \u00e0 jour les coordonn\u00e9es du client et traitez. Il est tr\u00e8s important d\u2019envoyer les documents une nouvelle fois. Ainsi, cliquez sur le bouton envoyer les documents.\r\n

2.\u00a0Pourquoi je ne vois pas le bouton envoyer les documents?<\/b><\/h3>\r\nSi vous ne voyez pas le bouton pour envoyer les documents, c\u2019est parce que dans la liste de vos documents de ce dossier, il y a un ou plusieurs documents sur lesquels vous n\u2019avez pas ajout\u00e9 de blocs de signatures. Vous devez simplement vous assurer que chaque document \u00e0 des blocs de signatures afin de pouvoir les envoyer.\r\n

3.\u00a0Comment modifier l\u2019adresse courriel ou le num\u00e9ro de t\u00e9l\u00e9phone d\u2019un signataire ?<\/b><\/h3>\r\nSi vous devez modifier l\u2019adresse courriel ou le num\u00e9ro de t\u00e9l\u00e9phone d\u2019un signataire, cliquez sur l\u2019ic\u00f4ne de modification du contact, mettez \u00e0 jour les coordonn\u00e9es du signataire et traitez. Si vous avez modifi\u00e9 le courriel, il est tr\u00e8s important d\u2019envoyer les documents une nouvelle fois. Ainsi, cliquez sur le bouton envoyer les documents.\r\n\r\nSi le signataire est connect\u00e9, vous ne pourrez pas le modifier. Le signataire peut se d\u00e9connecter en utilisant le lien pr\u00e9vu \u00e0 cet effet dans son interface. Les sessions ont une dur\u00e9e maximale de 30 minutes alors vous pouvez aussi attendre que celle-ci expire.\r\n\r\nSi vous n\u2019avez pas s\u00e9lectionn\u00e9 l\u2019authentification \u00ab\u00a0par courriel seulement\u00a0\u00bb pour ce contact, vous avez la possibilit\u00e9 de d\u00e9connecter le signataire si vous le d\u00e9sirez. Cliquez sur l\u2019ic\u00f4ne de bonhomme et dans le coin droit de la page web qui s\u2019ouvre, cliquez sur d\u00e9connexion.\r\n\r\nVous pourrez par la suite continuer avec la modification du contact.\r\n

4.\u00a0Comment annuler ou modifier un document d\u00e9j\u00e0 envoy\u00e9, mais non compl\u00e9t\u00e9?<\/b><\/h3>\r\nVous devez retourner dans votre dossier eZsign. Rendez-vous \u00e0 la section statut des signatures. Vis-\u00e0-vis le document que vous d\u00e9sirez annuler ou modifier, s\u00e9lectionnez l\u2019action (dans le menu d\u00e9roulant) modifier la signature.\r\n\r\nLe syst\u00e8me affichera alors un message vous pr\u00e9venant que toutes signatures d\u00e9j\u00e0 appos\u00e9es sur ce document seront perdues si vous poursuivez. Vous devez confirmer que vous d\u00e9sirez continuer.\r\n\r\nLes ic\u00f4nes vous permettant de modifier les blocs de signatures ou de supprimer le document redeviendront alors accessibles.\r\n

5.\u00a0Comment envoyer un document \u00e0 un client anglophone ?\u00a0<\/b><\/h3>\r\nLorsque vous ajoutez le signataire, assurez-vous de s\u00e9lectionner anglais comme langue. Toutes les instructions seront alors envoy\u00e9es en anglais \u00e0 ce signataire.\r\n\r\nVous cherchez plus de conseils ? Lisez notre article sur les conseils eZsign.<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Partagez   | <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tNotes de version Version 1.9.7\t\t\t<\/a>\n\t\t<\/h1>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tNotes de version Version 1.8.9\t\t\t<\/a>\n\t\t<\/h1>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\tSUIVANT<\/span>Notes de version Version 1.9.4<\/span><\/span><\/path><\/svg>Suivant<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Trouvez les r\u00e9ponses aux questions courantes sur eZsign : emails, boutons d’envoi manquants, mises \u00e0 jour des signataires, modifications de documents, envoi aux clients francophones. D\u00e9couvrez nos conseils et tutoriels vid\u00e9o d\u00e8s maintenant !<\/p>\n","protected":false},"author":11,"featured_media":1570,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[135,159],"tags":[],"class_list":["post-1553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","category-article-fr"],"yoast_head":"\nFAQ : Le top 5 des utilisateurs eZsign - eZsign<\/title>\n<meta name=\"description\" content=\"Trouvez les r\u00e9ponses aux questions courantes sur eZsign : emails, boutons d'envoi manquants, mises \u00e0 jour des signataires, modifications de documents, envoi aux clients francophones. 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