Vigilance Santé: Sticking with DocuSign Just Didn’t Make Sense Anymore
At Vigilance Santé, document management has always been part of the daily grind. Like most companies, they moved from paper to digital hoping things would get simpler. Print, sign, scan, send… then switch to e-signature tools.
But over time, even the “solutions” started to show their limits. What was supposed to make things easier ended up making things heavier. It stopped being about signatures. It became about control, security, and how teams actually work together.
Before eZsign: A System That Couldn’t Keep Up
In their reality, every document comes with its own rules. Employee contracts stay with HR. Client agreements belong to business development. Some files are strictly confidential and shouldn’t be seen by anyone else.
That level of separation is critical. And it’s hard to maintain with tools that weren’t built for it.
Before eZsign, managing documents meant juggling multiple tools, including DocuSign, plus heavy internal processes. Each team handled its own stuff… until a document had to move. That’s when things got complicated.
“Then it just got heavy. We tried different signature solutions… but nothing really fixed the problem. “
Andrée-Anne Chevalier – President Vigilance Santé
The Real Problem: Management, Not Signatures
For a long time, their process looked like this: print, sign, scan, send. Then came e-signature tools.
But one issue stayed. Document management relied too much on one person. Whoever sent the document had to track it. And every document had to stay in the right hands.
That slowed everything down.
Signing wasn’t the issue anymore. The real challenge was letting teams work together without losing control over sensitive documents.
“One thing I really appreciate about eZsign is the collaboration. We can pass a file from one person to another, while keeping certain parts restricted to specific teams. That’s a big strength.”
Andrée-Anne Chevalier – President Vigilance Santé
Why Vigilance Santé Chose eZsign
The need was simple: let teams work on the same file, while keeping strict access based on roles.
When their contract came up, they took the time to rethink things.
That’s where eZsign stood out. Compliance, security standards, and data hosting all mattered. But more than that, it’s a 100% Canadian-based solution, built with their reality in mind. That clearly made a difference.
Andrée-Anne Chevalier – President Vigilance Santé
How eZsign Changed Their Day-to-Day
Today, document management at Vigilance Santé is much smoother. Access is controlled. Roles are clear. Teams can work together without depending on one person to move things forward.
One person can start a process, another can pick it up, finish it, and properly document everything. That takes a lot of pressure off and keeps things moving.
Implementation was simple. A short training for admin staff, a few online resources, and they were ready. The tool is easy to use, so they don’t need constant support.
And when they do need help, they get quick, human answers.
Andrée-Anne Chevalier – President Vigilance Santé
Vigilance Santé didn’t have a signature problem. They had a document management problem.
Switching tools didn’t just update a process. It made the way they work actually fit their reality, their security needs, and how their teams collaborate.
If you’re dealing with the same thing, the real question isn’t just “should we go digital?” It’s whether your tool can handle everything that comes after the signature.
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