GTI and eZsign: Integrated, Simple, and Cost-Effective E-Signature
How GTI embedded eZsign into client workflows to streamline operations and save up to 24 hours per week
How GTI embedded eZsign into client workflows to streamline operations and save up to 24 hours per week
In brief: GTI, a Canadian IT consulting firm, developed a reusable eZsign integration module that embeds e-signature directly into their clients’ FileMaker workflows. What used to take 5 to 10 minutes of manual configuration per document now happens in one click.
For organizations processing around 7,500 documents a year, that’s up to 24 hours saved every week. Here’s how GTI turned an operational frustration into a concrete performance driver.
Key Takeaways
Integrating e-signature into a custom solution — what it actually takes
It’s not just about price. A successful integration relies on three concrete elements: well documented and maintained API, flat per-user pricing with no per-document fees, and human support that’s accessible when developers need it. Without these three criteria, every new client deployment becomes a project at risk.
Why Docusign and SignNow didn’t work for GTI
Incomplete API documentation, limited support, rigid pricing models. For a firm whose work depends on integrating complex solutions, those limitations translated directly into extra costs and delays, ultimately passed on to clients.
What made the FileMaker integration possible with eZsign
A clear, well-structured API that reduces grey areas for developers, a flat per-user pricing model with no billing surprises, and responsive human support. It’s the combination of these three elements that allowed GTI to build a reusable module, deployable from one client to the next without starting from scratch.
What it changes for GTI’s clients
E-signature disappears as a friction point. The client stays in their familiar environment, the document is sent, signed, and archived within the same solution, no parallel tool, no context switching. It’s invisible. And that’s exactly what a good integration should be.
Who Is GTI?
GTI is a Canadian IT consulting firm that helps businesses transform their operational processes into concrete, effective technology solutions tailored to their reality.
Through a deep understanding of their clients’ operations and a rigorous approach to integration, GTI builds solutions that eliminate repetitive tasks, reduce friction and generate measurable time savings. Their expertise spans both the optimization of existing systems and broader digital transformation, always with one clear priority: delivering tangible results.
At GTI, every technology selected is evaluated against a simple criterion: its ability to create real value for the client. That standard is what allows the firm to deliver durable, intelligent solutions that fit seamlessly into their clients’ business environments.
Whether it’s inventory systems, billing platforms, or operational management tools, every solution is built around the client’s actual needs, constraints, and objectives.
When selecting a tool for a project, GTI applies a dual standard: meet an immediate need while supporting the long-term quality, flexibility, and efficiency of the solutions delivered to clients.
That’s precisely where eZsign stood out.
The Problem: Two Switches, Two Disappointments
GTI has been using e-signature for many years. Before finding the right approach, however, the firm had to work through two platforms that fell short of their integration needs, and those of their clients.
First stop: Docusign. It didn’t last long.
The first solution came with high, unpredictable pricing and account management that didn’t fit GTI’s reality. For a firm specializing in solution integration, those limitations had a direct impact on team efficiency and the costs passed on to clients.
“Docusign is an American platform, with technical support that didn’t match our business reality at GTI.”
Jocelyn Ostiguy – Director, Solutions & Efficiency, GTI
In a context where e-signature needed to integrate smoothly into custom FileMaker solutions, this platform added significant operational overhead and unnecessarily complicated deployments.
Second stop: SignNow. Better. But still not enough.
The second solution offered more attractive pricing but still came with significant limitations, an inflexible annual purchase model and API documentation that was complex and incomplete.
The result: more development effort, more unexpected issues, and a less fluid integration than desired. Despite some cost advantages for high-volume clients, this option didn’t fully meet GTI’s standards for simplicity, flexibility, and performance.
Why eZsign
Three factors quickly set eZsign apart for GTI.
A Canadian company with human, responsive local support. For GTI, having a partner that was accessible and aligned with their business reality was a concrete advantage. That proximity means simpler communication, better guidance, and more effective day-to-day collaboration.
“A Canadian company, efficient and accessible support, at a much lower cost.”
Jocelyn Ostiguy – Director, Solutions & Efficiency, GTI
Clear, structured API documentation built to accelerate integration. After more difficult experiences with other platforms, this was an essential criterion. With eZsign, GTI found documentation that makes developers’ work easier, reduces grey areas, and allows e-signature to be integrated quickly and reliably.
For a firm specializing in the development of custom solutions connected to multiple platforms, the quality of technical support makes all the difference. Access to effective, accessible, human support is a genuine driver of success.
Pricing adapted to high-volume environments. With its flat per-user model, eZsign eliminates counting, artificial limits, and billing surprises. For organizations sending thousands of documents a year, that means more predictable costs, better budget control, and a solution that supports growth without added complexity.
The real challenge, however, went beyond internal adoption: GTI needed to confirm that eZsign’s API could integrate smoothly into the custom FileMaker solutions they build for their clients.
Real support.
Unlimited signing.
Canada's favorite.
The Integration: How It Works
To understand the scope of this integration, it helps to first understand the role FileMaker plays in GTI’s approach.
FileMaker is a development platform that allows custom business solutions to be built faster and at lower cost than many traditional approaches. It also offers the flexibility needed to evolve tools as business needs change. For certain custom solutions, GTI estimates that a FileMaker-based project can represent savings of 30% to 50% compared to an equivalent solution built using more conventional web or SQL approaches.
At GTI, this expertise is backed by a seasoned team of certified FileMaker developers, several of whom have nearly 20 years of experience. FileMaker isn’t just one tool among many, it’s a platform they’ve mastered deeply, put to work in robust, scalable solutions adapted to real-world business conditions.
At GTI, technology choices always come down to the most relevant combination for meeting the client’s actual needs. Businesses want to keep their specialized tools, accounting, project management, e-signature, mail merge, and more while connecting them intelligently to automate data flow, reduce duplicate entry, and gain efficiency.
That’s exactly where eZsign fits in.
“People prefer to keep the different tools that have proven themselves, but now they need to be connected to get the most out of them.”
Jocelyn Ostiguy – Director, Solutions & Efficiency, GTI
How GTI built the integration: rather than embedding eZsign API calls separately into each client solution, GTI developed a standalone FileMaker module that consolidates the main e-signature scripts and API calls in one place. This approach allows the same integration base to be reused from one client to the next, reducing development time by approximately 35% for each new deployment.
Step by step, here’s what happens:
- The document is prepared in FileMaker. The quote, contract, framework agreement, or any other document generated in the solution already contains the signature fields and required inputs, configured for eZsign. No additional manual preparation is needed.
“We embedded tags directly into the layout. When printed, a PDF is generated with the fields already configured, then automatically sent to eZsign via API. eZsign receives a document that’s ready to sign.”
Jocelyn Ostiguy – Director, Solutions & Efficiency, GTI
- One click triggers the entire process. From a single button, the solution generates the PDF, initiates the send via eZsign’s API, creates the signature file, assigns signatories, and automatically sends the secure link by email.
- The signer completes the document on the device of their choice. No account or download required. The recipient opens the link, reviews the document, and signs. eZsign maintains a complete, legally valid audit trail. Tracking reports can also be sent to facilitate monitoring of outgoing documents.
- The signed document comes back automatically into the system. Once the signature is complete, eZsign notifies FileMaker and the signed PDF is automatically filed in the right place. Contract tracking, client acceptance, billing, and hours all remain centralized in the same solution.
“This integration lets us manage hours, money, contracts, signatures, and client acceptance all within our FileMaker solution.”
Guillaume Robillard – Director, IT Infrastructure & Growth, GTI
Before: 5 to 10 minutes of manual configuration per document, PDF generation, preparation, sending, follow-up, receipt, and archiving.
After: one click, a seamless process, and fully integrated tracking.
The Numbers
At scale, the time savings add up fast.
Saving 24 hours every week means removing the equivalent of a significant volume of administrative work from operations not through a complete system overhaul, but simply by eliminating the most time-consuming manual steps tied to each document.
For GTI and their clients alike, that time can be reinvested in higher-value activities: service, support, development, or continuous improvement.
7500
documents per year
5 to 10 min
saved per document
24 hours
saved per week
What It Changes for GTI’s Clients
GTI doesn’t just use eZsign for their own needs. They embed it directly into the solutions they build for their clients.
When a client needs an e-signature function in their custom management platform, GTI integrates eZsign directly into the workflow. The client stays in their familiar environment, without having to open a separate tool or manage a parallel process. The document is sent, signed, retrieved, and archived within the same solution.
That’s the full value of GTI’s one-stop-shop approach. Beyond infrastructure and development, the firm thinks through every step of the operational journey, selecting, connecting, and orchestrating the right tools behind the scenes, simply, smoothly, and cohesively.
“We truly are our clients one-stop IT shop.”
Guillaume Robillard – Director, IT Infrastructure & Growth, GTI
The Bottom Line
GTI’s story isn’t just about switching e-signature providers. It illustrates how an established, experienced firm selects technologies that allow them to better serve their clients, accelerate their operations, and evolve their business tools with consistency.
Where other platforms fell short on support, flexibility, or integration, eZsign allowed GTI to take a simpler, more predictable approach, one better suited to the custom FileMaker solutions they deploy for their clients.
The result:
One click instead of 5 to 10 minutes of manual configuration per document
Up to 24 hours saved per week in high-volume environments
No context switching: everything stays integrated within the client’s existing environment
E-signature embedded as a natural component of every solution GTI builds
For organizations that want to integrate e-signature into their existing tools without adding operational complexity, GTI’s approach with eZsign delivers a simple, integrated, and effective solution.
With GTI and eZsign, e-signature stops being a standalone tool, it becomes an integrated, seamless, and cost-effective function at the heart of business operations.
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