How Groupe Jetté Assurances Cut Its Signing Costs by 70% with eZsign

How a Canadian brokerage network replaced three separate signing processes with one that actually works

The short answer: Groupe Jetté Assurances now spends 70% less than before on electronic signatures, and onboards new member firms in two days.

Here’s how Groupe Jetté Assurances turned a pricing disincentive into a model that makes adoption possible for its member firms.

Key Takeaways

When pricing penalizes usage, adoption stops

A per-envelope model or an unlimited plan at $100/user/month is a hidden barrier. For a network of brokerage firms with variable volumes, every send that costs money is a send that gets avoided. That’s not a willingness problem, it’s a pricing structure problem.

Price is the trigger. Support is what makes it stick.

Groupe Jetté Assurances chose eZsign for the cost. What confirmed the decision was the quality of the day-to-day relationship, fast responses, an accessible team, a smooth implementation. For an organization deploying a tool across an entire network, that makes all the difference.

Onboarding a new member firm takes two days — if the tool is built right

Integrating a new member firm takes two days. Not because Groupe Jetté Assurances lowered its standards, because eZsign is intuitive enough that users can get themselves up to speed without contacting support.

The insured’s experience is also a variable worth managing

A client without a printer who receives a document to sign by email is a client who’s going to struggle. With a secure link on their phone, they sign in two minutes. A well-deployed e-signature solution doesn’t just change internal processes, it changes what clients actually experience.

Who Is Groupe Jetté Assurances?

Groupe Jetté Assurances is a firm that provides administrative services to property and casualty insurance brokerage firms. Their goal: handle the entire back office for insurance brokers.

Their clients are brokerage firms, not insureds. The firms sell insurance. Groupe Jetté Assurances handles everything else, technology environment, insurer contracts, accounting, billing, payroll, human resources.

In that context, document signing isn’t a peripheral task. It’s at the core of everything: insurance proposals, contracts, client authorizations, regulatory filings. Managing signatures well isn’t a competitive advantage. It’s how the business runs.

The Problem: Three Processes Coexisting

Before eZsign, the Groupe Jetté Assurances network ran on three signing approaches simultaneously. None of them was a perfect fit.

Process 1: Paper.

Brokers emailed insurance proposal forms. Clients printed them, signed by hand, scanned or photographed them, and sent them back. Quality was inconsistent. Follow-up was nearly impossible. And for clients without a printer or scanner, the process created problems at the worst possible moment.

Process 2: The improvised digital signature.

Some brokers had found their own workaround for secondary documents. They would sign a document by hand, scan it, take a screenshot, save it as a JPEG, then drag and drop it onto a document as a signature to give the visual impression of a digital signature. It looked digital. But there was no way to verify it, which made this process useful only for unofficial documents.

Process 3: A competing solution that penalized usage.

Groupe Jetté Assurances had a contract structured around a fixed number of envelopes and users per year. If member firms didn’t reach their quota, Groupe Jetté Assurances paid the difference. If they exceeded it, the per-envelope cost went up. The unlimited option came in at over $100 per user per month, or $1,200 per year. The member firms’ response: a flat no.

“The more you use it, the more it costs you, which turns it into a disincentive to use electronic signatures. If you integrate it into your workflows, the bill goes up every time you integrate it even more.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

Three processes. Three sets of problems. One conclusion: it was time to look elsewhere.

What Was at Stake: The Client on the Other End

Before getting to the solution, it’s worth pausing on who was most affected: the insured at the receiving end of the signing request.

For clients without a printer or computer, the old process meant photographing a document on their phone and sending back an image that was often blurry, crooked, or incomplete. A frustrating experience at a moment that should feel professional and reassuring.

“The satisfaction of insured clients in the signing process. Clients who don’t have a printer, who don’t have a computer, when you send them a document to sign that they receive on their phone and then have to photograph, it’s not ideal. For the insured, it has a real, significant impact.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

With eZsign, those clients receive a secure link on their phone, tap to open it, and sign with their finger. No app. No account. No printer. The experience that used to create friction at signing now creates trust.

Why eZsign

Groupe Jetté Assurances evaluates technology solutions before recommending them to its network. When they adopt a tool, the network follows. They can’t afford to get it wrong.

Price was the primary factor. But not the only one.

Price and flexibility. At $5 per envelope under their previous contract, the cost of electronic signatures worked against adoption. The unlimited option at $100 per user per month was even less viable for a network of firms with variable volumes. With eZsign, the cost dropped by 70%. By their own conservative estimates, a user sending just 6 documents per month already covers the cost of their eZsign subscription.

“Price definitely played a big role. For our members, it really comes down to price.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

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Support that made implementation easier. The experience of working with the eZsign team stood out from the start. Questions got answered quickly and the relationship was straightforward from beginning to end.

“What we really appreciated was how easy the relationship was. Our IT team was telling me right from the start: this is great, it’s going well. There’s a real difference in how customer service is handled. It’s an everyday thing.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

A local partner. The fact that eZsign is a Canadian company was a factor in the decision. As Antoine put it, they try to support companies that aren’t American giants when that option is available.

How It Works Across the Network

Head office adopted eZsign first, with implementation taking a few days. Once the internal team was comfortable, deployment to member firms began. When a firm signals interest, Groupe Jetté Assurances handles the integration directly.

“We’re able to fully onboard them within 2 days, it’s really fast.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

eZsign’s interface is intuitive enough that users find their way on their own, without having to contact support.

“It’s rare for our users to write to us saying they don’t understand how it works. With the tools already available, our users are able to train themselves.”

Antoine Allen – Business Analyst, Groupe Jetté Assurances

When every envelope costs money, you ration. When sends are unlimited at a competitive price, adoption happens naturally.

The Bottom Line

The Groupe Jetté Assurances story isn’t about switching vendors. It’s about a network that found a model that makes adoption possible for its member firms.

Today, brokers in the network sign faster, insureds sign on their phones without friction, and the cost of all of it is 70% lower than before.

The result :

70% cost reduction compared to the previous solution

Responsive, human support when it matters

Two-day integration for new member firms

A signing experience for insureds that works on a phone, without a printer

A pricing model that encourages adoption rather than discouraging it

For organizations managing technology decisions on behalf of a network, the lesson is clear: when pricing penalizes usage, usage stops. When it doesn’t, adoption takes care of itself.